Last updated: August 16, 2025
This Privacy Policy (the “Privacy Policy”) serves to inform you of our policies and procedures regarding the collection, use, and disclosure of the information we receive when you access and use the website (the “Site”), services, software, content, and all other products and services (all of the foregoing collectively, the “Services”) owned, controlled, or offered, directly or indirectly, by SendMeFlowers LLC (together with its subsidiaries and affiliates, “SendMeFlowers,” “we,” “our,” or “us”).
SendMeFlowers believes that the privacy of its users is paramount and strives to use Personal Information (as defined below) only in ways outlined in this Privacy Policy. The Privacy Policy is incorporated by reference into our Terms of Service, currently available at https://sendmeflowers.io/terms (the “Terms of Service”).
Any terms used herein and not defined will have the meanings given to them in the Terms of Service. By using the Services, you hereby warrant and represent that you have read, understand, and agree to this Privacy Policy and the Terms of Service and that you are over 18 years of age.
PLEASE DO NOT USE OR ACCESS THE SERVICES IF YOU DO NOT AGREE TO THIS PRIVACY POLICY.
For purposes of this Privacy Policy, “Personal Information” means any information from or about a person that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source.
2.1 Information You Provide to Us
When you use the Services or otherwise communicate with us, we collect information that you provide to us directly. For example, we collect information in the following circumstances:
You can choose not to provide information that is requested of you by us; however, this may limit your ability to use or access the Services.
The information you provide to us directly may include, without limitation, the following information that may, alone or in combination with other data, constitute Personal Information:
Moreover, if you contact us, a record of such correspondence may be kept.
Additionally, if another user refers you to us by providing us with your email, we may send you a message. However, we will use your email only to send such other user's message unless you otherwise affirmatively provide your information to us.
2.2 Automatically Collected Information
Most of the data we collect in and through the Site and the Services is technical in nature and is collected and processed automatically through so-called application programming interfaces, software development kits, cookies, and similar software-based technologies. Alone or in combination with other data, such automatically collected data may constitute Personal Information. The data we may collect by automated means may include, without limitation:
2.3 Information You Post on the Services
The Services may provide chat, forum, or bulletin board tools to users and the ability to create an “avatar,” cover picture, or other customized profile and Account information for creators. Information that you provide through the use of these tools will be available to the public generally.
SendMeFlowers has no obligation to keep private any information that you disclose to other users or the public using these functions. You should exercise caution when deciding to disclose Personal Information through the use of these tools or functions.
We strongly recommend that you do not post any information through the Services that allows strangers to identify or locate you or that you otherwise do not want to share with the public.
Notwithstanding the above,a creator's delivery address and email address provided to us in order to receive gifts from the creator's wish list will not be available to the public generally or to the gifter.
2.4 Information You Share on Third-Party Websites or through Social Media Services
The Services may include links to third-party websites and social media services where you will be able to post comments, stories, reviews, or other information. Your use of these third-party websites and social media services may result in the collection or sharing of information about you by these third-party websites and social media services.
We encourage you to review the privacy policies and settings on the third-party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third-party websites and social media services.
The Site and its Services use cookies, which are small text files stored on your device. Cookies help measure page access and feature usage, enabling continuous site improvement.
3.1 Types of Cookies Used
We use the information you provide to us for the following purposes:
Additionally, we use automatically collected information for the following purposes:
We may disclose Personal Information you provide to us or that we collect automatically on the Site and through the Services to the following categories of third parties:
We understand the importance of privacy and the security of Personal Information to our users and have made these a priority. SendMeFlowers uses a variety of industry-standard security technologies and procedures to help protect Personal Information about you from unauthorized access, use, or disclosure.
SendMeFlowers employees are trained on privacy and security issues.
However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your Personal Information for improper purposes. Therefore, we do not promise that Personal Information about you or private communications will be protected from unauthorized disclosure or use.
Some web browsers transmit “Do-Not-Track” signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted or whether they are even aware of them.
We currently do not take action in response to these signals.
We keep your data on your behalf and for your benefit. You can correct, terminate, or delete your Account information by emailing [email protected], where you may also request assistance or a copy of your Account data as a creator.
If you request us to delete your information, SendMeFlowers will limit its access to Personal Information solely to perform the deletion. Information accessible to SendMeFlowers will be deleted within 14 business days.
We take steps to help ensure that you can exercise your rights regarding Personal Information about you in accordance with applicable law.
If you would like to access, review, erase, withdraw your consent, or object to/restrict the processing of Personal Data we collect about you, you may submit a request to [email protected].
We will promptly review all such requests in accordance with applicable laws.
Depending on where you live, you may also have the right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any rights concerning Personal Information about you.
We encourage you to first reach out to us at [email protected], so we have an opportunity to address your concerns directly.
We strive to comply with all applicable privacy and data security laws, including the EU's General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act of 2018 (“CCPA”).
10.1 Personal Information Disclosure and Marketing
We currently do not share or disclose your Personal Information to third parties for the third parties' direct marketing purposes. If our practices change in the future, we will implement an opt-out policy as required under California laws.
10.2 Rights Under GDPR and CCPA
Where GDPR and CCPA apply, you may have certain rights, including but not limited to:
Requests to Know
You have the right to request that we disclose:
Requests to Delete
You have the right to request that we delete any Personal Information about you that we have collected. Upon receiving a verified request to delete Personal Information, we will do so unless otherwise required or authorized by law.
You may designate an authorized agent to make requests on your behalf. You must provide the authorized agent with written permission to submit a request, and we may require you to verify your identity directly with us.
Alternatively, an authorized agent who has been granted power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.
You may submit a request for access or deletion of Personal Information via:
Upon receipt of a request, we may ask for additional information to verify your identity. Any additional information you provide will only be used to verify your identity and not for any other purpose.
12.1 Acknowledgment and Response Timeline
12.2 Protection of Personal Information
In order to protect your privacy and the security of your Personal Information, we will verify your identity prior to taking any action on your request.
12.3 Response Scope
12.4 Fees
We do not charge a fee to process or respond to verifiable consumer requests unless they are excessive, repetitive, or manifestly unfounded. If we determine that a fee is warranted, we will inform you of the cost and provide an estimate before completing your request.
You have the right not to be discriminated against for exercising your privacy rights described above. Unless permitted by the CCPA or GDPR, as applicable, we will not:
For the purposes of the GDPR, SendMeFlowers LLC is the Data Controller of the Personal Information we collect from you.
SendMeFlowers is based in the United States. As a result, Personal Information collected through the Services and on the Site may be transferred to, stored in, and accessed from the United States and other countries.
14.1 Transfer Compliance
In such instances, we use, transfer, and disclose Personal Information solely for the purposes described in this Privacy Policy and in compliance with applicable laws. We use the EU's approved Standard Contractual Clauses for the transfer of Personal Data (as defined in the GDPR) collected in the European Economic Area to third countries.
We retain Personal Information related to your Account for as long as necessary to:
After the retention period ends, we either delete or de-identify the Personal Information.
Important Note: Even if you request deletion of Personal Information, we may be required by law or other obligations to retain certain information. Once such obligations are no longer applicable, we will delete the information in accordance with your request.
Our security and Privacy Policy are periodically reviewed and updated as necessary. This Privacy Policy may change as we update and expand the Services.
16.1 Notification of Changes
16.2 Continued Use
Your continued use of the Services after any changes to this Privacy Policy will constitute your acceptance of those changes.
If you have any concerns or questions about this Privacy Policy, please contact us at:
Email: [email protected]